Showing posts with label Business. Show all posts
Showing posts with label Business. Show all posts

Wednesday, November 19, 2008

Resolve To Evolve


Simply put, effective and productive communication means...

---(-)-> Understanding that communication means receiving input not just giving output
---(-)-> Possessing thorough knowledge of facts to support your position
---(-)-> Being able to see things from the other person's point of view
---(-)-> Having an open mind to consider possibilities other than what you believe
---(-)-> Conveying your thoughts in a way that is easy to understand
---(-)-> Pursuing opportunities to learn
---(-)-> Making a solution the goal, not being right

Thursday, March 20, 2008

Gone Phishing

I received the following email, purportedly from PayPal...

Dear user

Due to the safety and integrity of the PayPal
account you have been notified with this message.

As a security measure your PayPal account information needs
to be updated in order to reduce the instance of unauthorized transactions
on our website. If you could please take 2 to 3 minutes out of your precious
time and confirm your details you will not
experience further problems with
the online service.

Once you have updated your account records your PayPal
services will not be interrupted and will get protected with additional security.

To protect your PayPal account start with the following link:
Click Here To Continue

When you click, it takes you to this link:
http://www.crocodile.wtx.pl/images/wwp/paypal.com-verify$filesubmit=useraccounts.do/confirm/

and you see...

I laugh when I get these emails "from PayPal" because my PayPal account isn't associated with kilroy60@gmail.com

Long before there was identity theft I was using my full name, plus my confirmation name, in all my financial dealings. One of the little tricks to throw the evil doers off your path.

Friday, March 14, 2008

Training The Trainer

I had a good laugh when I read The Success Coach's post on making a mess in fast food "restaurants" as a response to bad service.

Yesterday I went to Taco Bell between meetings; since there was a line in the drive-thru I went inside to order.

That wouldn't have been my choice if the meeting I left hadn't gone much longer than planned. As it was, eating in the car on the way to the next meeting was my best option.

It turned out to be a good opportunity to pick up some new material for my Train The Trainer training.

The young lady at the register, from all indications, was brand new.

She muddled her way through the order of the woman before me; slow, but without much trouble.

Then it was my turn. Two stuffed steak burritos...no refried beans...with double steak was too much for her. She stood looking at the keypad, but there was no movement.

Over comes the supervisor/trainer.

Again, I'd like two stuffed steak burritos, no refried beans, with double steak. I've got it, the trainer says, and she starts guiding her through, two...steak...no beans...extra steak...

Double steak, I interject.

The trainer pauses, looks me in the eye and says, I've got it.

I wait until she finishes, then I say I have a question to ask. I tell them that as I understand it the stuffed steak burrito gets two scoops of steak. Does "extra steak" mean "double steak"?, I asked.

Extra steak, the trainer says, means one extra scoop. A total of three scoops, I say, isn't double steak then. The trainer tells me they'll fix it; she then plugs in whatever the correction is without explaining to the cashier how to do it.

A primary reason for bad service at fast food restaurants, I can guarantee, is that the people doing the training, typically, don't have good listening skills and don't emphasize listening. Training needs to be about more than learning to run the cash register if you're going to achieve any level of quality customer service.

I believe every fast food chain in America should require management personnel, at every level, to complete listening skills training.

Monday, March 03, 2008

Thoughts On Being Successful In Business

Photograph by Kilroy_60
Today, at lunch, I was contemplating an invitation that came to speak to a business management class at Park College. I can't imagine it's something I'll do, but I did dash off a few tips to be successful in business.

This is what I came up with...

---(-)-> Never compromise your ethics for money
---(-)-> Be honest when representing your company, regardless of setting or circumstance
---(-)-> Give back to the community that supports you
---(-)-> Only sell products and services you truly believe are of high quality
---(-)-> Sell your product/service at a fair market price, equally fair to the consumer and you
---(-)-> Follow-up to ensure satisfaction
---(-)-> Be sure your customers have reasons to refer you to their family, friends and/or associates
---(-)-> Be sure potential employees understand what will be expected of them and communicate honestly and clearly what they should expect of you
---(-)-> Be open to input from employees at all levels of your organization
---(-)-> Make it standard operating procedure to go the extra mile

It was about this time that The Master Baiter showed up, and I put my list aside.

Sunday, March 02, 2008

A Bad Day On The Golf Course Is Better Than A Good Day At Work

Photograph by Kilroy_60
This week I have to put together a media kit for a client whose launching a new web portal, work on a corporate identity program, write three advetorials and analyze a website that needs upgraded.

As Old Lodgeskins said in Little Big Man, "Sometimes the magic works, and sometimes it doesn't."

Noting I wrote sitting at the keyboard was coming together today. So I retreated to The Writer's Refuge. I did make progress with my writing, but it was a letter not any of the projects for work.

I haven't felt much inspiration for photography this winter, which reflects being in an overall funk with the weather.

I went to the driving range at the golf course that I regularly play for practice during the summer. After about an hour I was feeling better. The one hits of BC Bud I was doing between shots didn't hurt either.

Thursday, February 28, 2008

A Good Day To Remember Winter '07-'08

Just three weeks left 'til Spring. {If only that closed the window to possibilities of snow.}

Until today I haven't run any photographs of the season. You might say I was looking for inspiration.

Today I met with a potential new client, an HVAC {Heating, Ventilation and Air Conditioning} company. They want to change focus from doing service calls to selling new systems.

I'm inclined to say I won't take the account, but it did work to get me out with my camera.

During the blistering hot days of July and August, what says cool better than, ice?

Photograph by Kilroy_60

So, there you have it, winter, '07-'08.

Wednesday, February 20, 2008

Kilroy_60's Online MAKE AMERICA PURPLE Store

Have you been to my new online MAKE AMERICA PURPLE store?

The site, of course, includes my mascot...


In case you forgot how this all started...

{wavey screen effect}

It was 4 July, 2006 when I wrote:

The Viewpoint of One...Twisted, Perhaps, But A Viewpoint Nonetheless...

Red States and Blue States {Be sure to put the Red before the Blue} have become a mainstay of the American lexicon. Boil everything down and that is the root of the problem in that we should be Purple.

Not that everyone should share the same beliefs. But it needs to be about US not We and Them --- or We and Them. People are flocking to the far ends of the spectrum, not only abandoning the middle but seeking to ignore {at best} or deny {at worst} the existence of the other. One thing for sure, the agenda of whichever group you do not belong is likely being dismissed. There is no meaningful dialogue, no debate, no exchange of ideas. Let alone any effort to find common ground.

Further, we seem to have lost sight of a basic principle on which this nation was founded. While the person {man thus far} who lives in the White House is said to be the most powerful in the world we should not forget it is because he works for US --- ALL OF US --- Red and Blue and Blue and Red. And the people who work in that building with the big dome at the other end of Pennsylvania Avenue {the ones who are empowered to choose the wage they will be paid} are charged with representing us.

Who is the "us" that is being represented in Washington, D.C. and {insert the name of your state's capital city}? It's the fanatics at the farthest ends of the spectrum that are setting the agenda and creating the environment in which we are expected to survive. The majority of us are silent in terms of what counts.

You (whomever you may happen to be} are more likely to have voted for the winner of American Idol than for the people who are charged with representing you in our government(s = local state and federal). You are most likely also not one of the people making telephone calls, sending emails, transmitting faxes or writing letters to the people responsible for creating policy and making law.

If you are happy with the way things are then you likely needn't do anything. {All indication are there are very few of us who are happy with the way things are.} Continue as you are and there will be no improvement. Although things could get worse.

Starting tomorrow declare REAL independence. Stop being part of the silent majority.

Engage in conversations about political matters with people you know and people you don't know. Don't have fear to express what you think or to stand up for what you feel. Don't forget that communication means listening not just talking and hearing. Listening and considering the value of information that is offered to you. It's not about being right or wrong; it's about finding what is best for the country as a whole. Not for whatever particular niche to which you belong.

Write an email, make a telephone call, fax, dare I say write a letter to someone who is representing you at the local state or national level each week. As this becomes a habit perhaps you'll contact one at each level on a weekly basis. You can make contact to support what that person is doing, to object to what they are dong or to suggest an adjustment in their stance to better reflect what is better for your community or your state or your country.

Don't be silent. Don't whine or bitch to people who don't have the power to do anything about the situation with no follow-up. Do encourage people {those who agree with you and those who don't} to write that email, make that call or send that letter.

One last thing. Whether you're happy or unhappy with the way things are do one thing ----------------------------VOTE. {Talk about twisted ideas. I'll call tomorrow to look into mental health treatment}

Can you believe it, from that humble beginning...MY OWN ONLINE STORE!

Seriously, yes I know what would be a rarity, I was amazed when I saw that AARP had gone with my Make America Purple theme when it put together DividedWeFall.org.

If I buy gifts for you, let me know if there's anything in the catalog you especially like. hint

Sunday, February 17, 2008

The Challenge of Pay Per Post

I've taken some heat in the past for running Pay Per Post spots. Some readers find it to be an intrusion.

When the distinction between a "normal" post and a paid spot is blurred, as in the following one, it becomes most troublesome. People can feel, for lack of a better word, betrayed to learn what they are reading is an advertisement.

The advertiser designated no reference to sponsorship in the post, only site-wide disclosure. Good for the advertiser; not necessarily for the writer or audience.

Where the problem arises for me is when there's an aspect of my life, again as in the following spot, that melds well with the content necessary in the text.

Most frustrating, I suppose, is that most people who blog are not writers. {They complain.} More difficult in that circumstance, I'm guessing, to understand why another person would want paid to do what you are doing for free.

Let's face it, regardless of the medium, there's an expectation to be paid when a writer writes. If not immediately, in the future. That's part of learning your craft.

When I was asked for help during todays A Strategic Alliance meeting I didn't hesitate to say yes, I would do Pay Per Post ads again. If I were in need, I would hope for the same. If it costs me readers, that's the price I pay to do what's Right.

If Dr. Gonzo had been a blogger, I suspect he'd have done Pay Per Post and not cared if there was objection.

Wednesday, August 29, 2007

You Have To Pay To Play...

You have to pay to play. I've been playing quite a bit of late which means I have a lot of work to do.

For the past few days I've been going through marathon meetings with BobTheBuilder.

Normally I wouldn't work with a real estate developer/builder. My experience in that arena has been largely negative.

Most recently it was when a friend was having a home built by ConscienceDecreasesProfit. Let's say I had to take somewhat drastic measures to get the last in a series of problems solved. Interesting how things work out when a person has the choice of writing a check or losing their ability to do so.

In any case, back to the point of this post. MarthaStewartLite referred me to BobTheBuilder. He's young, enthusiastic and ambitious. A good combination; he's not raping people to feather his nest yet.

There's a place I like to go for working lunches. They serve breakfast all day which is always a plus for me. Another thing that I like is once the lunch crowd files out it's empty most days until dinner time rolls around.

We started early and worked late in terms of lunch. In fact, I was there long enough to have two breakfast and dessert. On our way out today I left my mark...


I've intended to get back to writing here. Unfortunately, or fortunately based on how you look at it, I've had other things attracting the focus of my attention. Look forward to get back to knocking out some commentary soon.

Cheers!

Thursday, August 16, 2007

Thursday, April 26, 2007

The Master Baiter

I've never had any luck with therapists.

My work with YouDoItOurWay Behavioral Healthcare has only strengthened the negative feelings I have for people in the mental health field. Based on their reaction I can't understand why they ever called in a consultant in the first place; or why I'm still there!

It's all so much bullshit.

Both psychiatry and therapy, more more less, is guesswork, trial and error and, I believe, what equates to smoke and mirrors. Opinions and perceptions from the pros are considered facts when they appear in a chart. And, there's no evaluation from the clients related to the performance of the treatment providers that carries any weight. It's a totally one-sided process. The chart tells the tale; if the client doesn't like it they can go to Hell.


Given my experience, perceptions and viewpoints it may seem unusual that I'm such close friends with The Master Baiter; that we have been friends for decades.

The big difference is that he was oriented toward recovery long before that approach was ever in the mainstream. Being both a doc and an attorney, which has gotten me out of more than a few jams, gives him a much different viewpoint on things than a traditional psychiatrist would have.

The Master Baiter isn't the first Doctor, or mental health professional, I've known to envibe. It's far more common than I think most people would want to know. He likes to say it's the fisherman that parties though; that makes me laugh.

We've put a lot of miles behind us. Let's see...what would mildly be referred to as "behaving badly", driving too fast, keeping one step ahead of the law. Partying the whole time like there's no tomorrow.

Thinking I'll have to make a call to set up a fishing trip. That means he fishes while I spin 'em and keep a cold one at the ready. Last time he had some kick ass hash oil to go with the BC Bud. And some high grade flake to get through the night. Ah yes, I do enjoy fishing. 8-)

Thursday, March 22, 2007

Making The United States of America's National Debt A Long Forgotten Memory

The ----(-)--> 2008 Freak Power Ticket Presidential Campaign Platform <--(-)---- remains a work in progress. This is a supplement to that original post.

The United States of America National Debt - Check The Amount {SEE The Truth}

There has been talk for decades about starting a national lottery in the United States. The focus of this discussion, more often than not, centers around directing this money to pay off the national debt.

Given the success of the multi-state MEGA MILLIONS and POWER BALL lotteries, and the failings of the Bush/Cheyney fiscal policy, it is a subject that continues to crop up.

I have a proposal. Double federal tax on tobacco and alcohol; directing funds to eliminate the debt. What to do with that money once the debt has been paid will be the subject of a future proposal.

The United States government grows some of the best marijuana you will find in the world. Believe me, I know. It's time we bring some sanity to our national drug policy and tap into those funds at the same time.

Whichever side of the marijuana legalization debate you're on there's plenty of ammunition available. I don't think, though, that a proposal like this has been offered before.

To talk about decreasing the size of the government, to raise objections about increasing the size of the bureaucracy is wasted breath. Or words best left unwritten. The bottom line is that the United States government is too big and will continue getting bigger.

Instead of instituting a national lottery, we should put the government in the restaurant business. There are enough agencies dealing with food that it shouldn't be too much of a challenge. They're doing an inadequate, inefficient job now. What better than to re-engineer the whole mess? Better yet, put their bureaucratic ass to the fire. If the business doesn't generate a profit they're out on the street, resume in hand.

Putting the government "in business" isn't a novel idea. The U.S. Government Bookstore is well established. And the Department of Education is set up largely as a collections agency pursuing defaulted student loans. {More bloggables for a future time.} All this sets up a government operated restaurant as a real goldmine.

Eating at USAppetites will be like no other from sea to shining sea. When you arrive you'll have a ticket punched; at the same time as you hand over your keys to a parking attendant.

There will be a childcare center. As well as play areas; for children and for adults.

USAppetites will have a food menu with offerings from every region of the nation. And there will be the best of the best marijuana and hashish from around the world. What it will not have is alcohol.

There will not be anyone under the age of 18 able to purchase or partake. Nor will any children be exposed. There will be an area of the facility dedicated to those who wish to envibe. Each time the person makes a purchase they will have their ticket punched. When they buy food their ticket will be punched.

A person will not be able to have the keys to their car returned to them until a set amount of time has passed since they last smoked. Everyone in the party will have stopped smoking for that amount of time before the keys will be returned. The more a person smokes - that's any person in your party - the longer you'll have to wait to have car keys returned. Which brings to front the question, do you think people will be at eating at USAppetites?

Keep in mind, the citizenry is already paying the government to grow marijuana. We just don't get to smoke it.

Given the menu, smoking marijuana would not be required to eat at USAppetites. The closed environment of the smoking area, with it's filtered air, would ensure that there would be no exposure to those in the restaurant who are not puffing. Those patrons would still receive a ticket upon arrival and have access to the adult play area. Think, game arcade on steroids; with the newest, highest tech games and the best blasts from the past.

Being a restaurant, of course, you would not have to smoke to enjoy the selections of marijuana and hashish at USAppetites. There would be healthier options; an entire section of the menu fortified with buzzables. That would also be taken into account in terms of ticket punching and time required before car keys are returned.

USAppetites would have regional locations throughout the country. Every state would have at least one facility - a size that makes the Mall of America look like a modest start-up - in addition to the one located in the state capital city. That will make for BIG proceeds from Little Rhodie!

Given the name, and the nation's appetite for oil, those who smoke and eat at the restaurant would also be able to buy gasoline before leaving. The cost of the petroleum products would be sold at a rate including only 50% of federal taxes.

Once USAppetites opens random sobriety checks would become a common site on highways throughout the nation; testing for a broad range of intoxicants. Caught once driving under the influence you would face stiff penalties include confiscation of your vehicle for one year.

The days of people driving with multiple DUI convictions would be over. Kill someone when you're driving under the influence, you face the death penalty. That would be in a country where the penalty is carried out expediently.

USAppetites 1-800-PayDebt


Call today for reservations.
The United States of America National Debt - Check The Amount Now {SEE The Truth}

If you REALLY want to see THE TRUTH, refresh the page a time or three.

If you're a citizen of the United States, you may not want to know the truth. Especially if you have voted for George W. Bush once - when you were in the minority when the popular vote was counted - and as hard as it is to believe if you voted for the Bush/Cheney ticket twice.

Sunday, January 21, 2007

The Power Of Language In Business Success

The effective use of language brings true power. In business consulting, though, the necessity to be concise can throw things out of balance. It's important to understand the intricacies of language in order to achieve the highest level of success.

Have you ever noticed how need has become interchangeable with want? Do people require this, that and the other, or are those things what they would prefer? And does prefer mean that something is excluded if it does not fit neatly into that mold?

One of the things that I like about being a generalist is the broad spectrum of opportunities it provides. I don't focus on a given industry and I can work with people in any area of the business. Also, I am able to help start new companies, guide fixing established businesses who are having trouble and contribute to the growth of successful firms.

Working as I do provides a great deal of exposure to problems in the use of language. That leads to problems which then require developing solutions. All because what needs to be communicated is not done effectively.

Along with want/need and prefer/require there's a common misunderstanding about must have vs. would be nice.

In small businesses there are two problems that are very common.

The first is that the company owner strays from their core competency. They handle other areas of the business in which they do not hold adequate expertise instead of hiring qualified people to do those jobs. The result is that the company either suffers or fails.

The other problem is when the company owner hires other people to do the jobs, but is not capable of fully letting go of responsibility for those tasks. This, again, takes away from the owner's ability to focus on what got them into business in the first place.

In large companies, the people in the executive suite frequently do not know what the people on the front line are doing or do not understand what is involved in doing those jobs. They lose touch.

There are layers of management through which information must travel; interpretation of a given fact may change along the way or what is important to one person may be left out by someone further up the line. What is a priority to one person may be important to another, but not enough to share with the next person.

The result of ineffective use of language is nonproductive communication. The result of nonproductive communication is problems.

So, do you prefer or require? Do you want or do you need? Is this important or a priority?

Thursday, January 04, 2007

Ice Milk Dairy

I've been working with a small printing company recently. I was retained by the company's financial supporter - GoIrish! - to have a look at how things are going. GoIrish! is an entrepreneur with investments in about two dozen small businesses.

It quickly became painfully obvious that GoIrish!'s goodwill to set his friend up in business is going to be a drain on his wallet.

HowDidThingsGoSoWrong? was a big shot with a big company who thought all he had to do was coast into retirement. Then, one day, he was on his way out the door with a severance package.

Given his feeling of security, the last thing HowDidThingsGoSoWrong? ever thought of was waking up one day without a paycheck coming next week. So, he convinced GoIrish! to provide the funds for him to open this printing company.

The company - based on the way his employees milk the clock - would best be characterized as Ice Milk Dairy.

Ice Milk Dairy is managed by AGoodOldSoldier who employs one full-time employee, UnderTheInfluence, and three part-time employees StringbeanPuffer, GooberNeedsASmoke and RollsWithTheTide.

It's been, needless to say, an adventure.

Thursday, December 14, 2006

More From The Wonderful World of WeBeGreat Corporation

At WeBeGreat Corporation I work directly with the CEO, BigChiefTwoFaces and the President, TheAnnointedOne.

BigChiefTwoFaces provided me with a few insights when I started working for him:

-----(-)-> Give me the Joe Friday approach; "Just the facts."
-----(-)-> I don't want to see the pain, just show me the baby.
-----(-)-> Do not expect consistency.
-----(-)-> I will change my mind about approving writing.

The interesting thing is that instead of utilizing the Joe Friday approach, BigChiefTwoFaces has diarrhea of the mouth. You can't deliver a project to him without some degree of pain.

He was honest and upfront about the fact that he's inconsistent. And whether he has approved the writing of anything today doesn't mean he won't change it tomorrow. Nor that he won't continue changing it until the next blue moon.

As for TheAnnointedOne, one of the first things he said when he was promoted was that he was implementing a formal employee performance system. That way, people would know where they stand and there will not be questions and hard feelings about not getting raises or bonuses. It's been about a year now; there are no evaluations being done.

I'm hoping I can at least get them to look at Performance Review Software

Wednesday, December 13, 2006

Can I Get Those 30 Seconds Of My Life Back?

{?} I'm confused about this commercial Sally Field is doing for Boniva. The point of the commercial, as I understand it, is to promote the fact that you take the medication once per month. What I'm failing to grasp is Sally Field saying her friend has to set aside time every month to take her osteoporosis medication. Is there something involved in taking this medication other than swallowing a pill that I don't know about?

{?} I believe that pharmaceutical companies are required to divulge side effects that maybe associated with medications. I certainly can't believe they do it voluntarily. It seems, though, that all too often when they slide in the side effects at the end of the commercial, usually at a whisper compared with the selling portion, that the potential problems you may experience are as bad if not worse than the condition you are taking the medication for. Am I the only one that thinks that?

{?} Is it Citi that is running the campaign with the guy who has the Borat like accent? I can't figure out what the benefit is of using a somewhat disheveled guy speaking broken English with a heavy accent. And then there's his lackey setting him up to drive home one point after another of the sales pitch. If it is Citi, I for one won't be applying for one of your credit cards because I don't want you to think this series of commercials has sold me.

{?} There's a new television series being heavily advertised called The Knights of Prosperity. What I can't help to wonder is whether the series is going to last as long as the ad campaign to promote it. And why in the world has Mick Jagger agreed to be involved; he can't possibly need the money. Can he?

{?} Have you stayed around long enough to see the promotional photo at the end of the commercials for The View? Rosie O'Donnell is standing out front - she has her hands on her hips with her elbows sticking out - with Barbara Walters pushed off to the side? I don't have any issue with Rosie being gay, being butch or even promoting a gay agenda. What confuses me is whether she is delusional enough to believe this show is about her. Moreso, why is Barbara Waltes allowing it?

{?} I'm not sure, but I think the Travelocity gnome is a better "spokesperson" than William Shatner is for Priceline.com In any case, I believe Travelocity's commercials are more straightforward about what they do. Priceline.com promotes expanding the options offered to save money. But some commercials focus on the old business model. It seems they need to pick a road they want to travel. You can't be all things to all people.

{?} The cable company runs a commercial promoting not only getting cable tv, but to add high speed internet and then to round out the package to transition from the telephone company to getting a digital phone. The funny thing about this is that they're talking about how much better cable is than a satellite...meanwhile the television picture is pixelating or the video freezes while the audio continues. And when there was a problem with the high speed internet the person at the helpdesk said Great! when I told them we didn't have digital phone. Hmmmmmmmmmm.

{?} Finally, there's Donald Rumsfeld. He's been on what some newscasters are calling his farewell tour {sic}. Last week he went to Iraq without the press corps that normally follows him around so he could have personal time with the troops - those who are in the midst of a living hell due to his shameful mismanagement of The Department of Defense. Ol' Rummy seemed, to me, to be doing a commercial for the war. Why did he go "without the press corps" when he knew there were going to be reporters covering his every move? He's making speeches talking about the importance of {Do we call it The Iraq War??}, justifying the number of soldiers on the ground and talking about how going home before the job is done would have such grave consequences. It sounds like the same drum he has been beating since W took us into this seemingly never ending mess. Why was he allowed to do this; I don't understand. Maybe once Robert Gates steps into his old position Rumsfeld will start doing commercials for the war; that wouldn't be all so different from what he's been doing since the thing started.

Sunday, December 10, 2006

Thank You, Sir... May I Have Another?

"There's a fine line between genius and insanity. I have erased this line." - Oscar Levant

There is a restaurant/bar where I took dates for years, especially first dates. It was fancy enough to impress, but not too much to be intimidating.

I should say here that I always tip. I make my choices based on the performance of the bartender or server. There's no standard 15 or 20%. I've tipped more than 50% - even 100% - and I've tipped a penny. To the degree they show they're interested, function in a way that makes me believe they enjoy their job and are attentive to my needs I tip accordingly. One thing that always scores big with me is keeping my waterglass filled.

So, one night I was meeting TheArtist for drinks. It was the first time we ever got together other than for lunch with a client for whom we were both working on a project. I arrived early and thought I'd order one before she got there.

I found a seat in the corner where I had a view of the bar and the door. I find it interesting to watch people, like a fly on the wall. The server was a sweet thing with a ready smile. I asked for a Labatt's Blue, a tall glass of ice water and five or six lime wedges.

She came back with the beer, the water and a small bowl with three thin lime slices. She told me that she would have to charge me if I wanted more. I asked her if I heard correctly that she would have to charge me for limes. She said, yes. I told her I'd never paid for limes there before; she said she could only give me three without charging me.

She came back when she saw I poured the last of the beer in my glass. I asked her for another, to fill my water and to bring me some more limes. She reminded me I'd have to pay for them. I suggested she ask her manager about that. She came back with the water pitcher and said, yes, if I wanted more limes I'd have to pay for them.

At this point, I wanted to make sure there was no question in anyone's mind. Are you saying that I have to pay for them, I asked, or did the manager say I can only have three without paying for them? She said the manager said if I wanted more than three that I'd have to pay. I asked her to tell her manager that I would be getting more limes and I would not be paying for them. I also asked her to be sure to tell the manager he would be cutting the lime for me.

Back she came with my beer. The manager said if you want more limes you'll have to pay for them, she said. That was it. I asked her to go and get the pitcher to refill my glass with water. And when she came back, I told her, I wanted the name and telephone number for the general manager, the franchisee and the president of the corporation. I also told her that if the manager refused to give her the names and telephone numbers I would find them out and complain that he would not give them to me.

She came back and said that the manager said he didn't think there was a need to get the franchisee involved. I asked where the names and telephone numbers were. She said he was getting them for me. Just then the manager came out and asked what the problem was. I asked where the telephone numbers were. He started telling me he didn't think... I said I know what you think; where are the telephone numbers? He pulled a slip of paper out of his pocket and handed it to me. It had the names and telephone numbers. He said he didn't know what the problem was that I thought I needed to talk to the manager or the franchisee.

I told the manager to have a seat. I went on to tell him how I had been bringing dates there for years. I told him that I ate lunch or dinner there, sometimes both, a few times a week. Sometimes more. I told him that I had never paid a penny for limes there or anywhere else. I was, let's say, a bit animated in my conversation. Then, I said...I'll tell you one more thing. I asked for lime wedges. I always ask for lime wedges. And what do I get? I picked up the one thin slice that was still in the bowl, lifted it up in front of his face and shook it so juice went on him. Slices, I said. Paper thin slices. Not wedges. And I never say a word about it! Now, I told him, I want you to go over there to the bar and cut up some lime wedges for me.

When he went to the bar the bartender, who knew me and heard our conversation, handed him a lime, a plate and a knife. He brought it over and cut the lime into wedges for me. Are we going to have anymore problems about paying for lime wedges? I asked. He told me there wouldn't be any problem.

Perfect timing, TheArtist walked up to the table. Is there a problem, she asked. No, there's no problem, I told her. He thanked me for my business and told us to have a good evening. We were there for a few hours drinking; the next time I asked for limes the server brought out a whole bowl. TheArtist said something about them really liking me there.

There was no bill for drinks that night. The manager took care of it. I think he thought that would stop me from complaining. It didn't.

I never heard a word again about paying for limes when I went there. And the bartender always had wedges for me.

As for TheArtist... Those are stories for another time.

Photograph by Kilroy_60

Saturday, December 09, 2006

A Photographer's Eye

"The only thing we know about the future is that it will be different." - Peter Drucker

Over the years I 've had people ask now and then why I don't sell my photographs; why don't I enter contests. I've wondered, publishing the blog over the past year, what type of response I would receive if I put my work up for sale. I've decided it's time to find out.

I'm at a point, though, where I don't think I can fit one more thing on my plate. Unless I do it half assed. And that's not my style. So, I've worked things out with one of my associates to open and operate an online art gallery for me.

Normally I'm not on the client side of the desk. As a consultant, though, I learned quickly that two things affect client success. Accepting good advice and having them be diligent about doing the things to which we have agreed.

Given that, we will be launching a new blog this coming week. We'll be offering photographic prints for $20 including postage and handling. {Not digital prints run off a computer printer.} The catalogue will include my photographs, lithographs and renderings which have appeared in The Gonzo Papers. {And additional images which haven't been blogged.}

Upon request, I will autograph the prints. 8-)

Last night I went out to shoot the sunset. I only managed to get three shots that I thought were worth keeping. When I came home the weather was on; they said the "feels like" temperature, with the windchill, was 5 degrees.

Photographs by Kilroy_60To close, the name of the gallery will be...
A Photographer's Eye.

Saturday, November 18, 2006

Fear And Loathing In Academia

"Reality is the leading cause of stress amongst those in touch with it." - Jane Wagner

I wonder now and then what it's like for people who attend school and focus on academics. I was fortunate to earn academic honours with studying being a peripheral endeavor.

My college experience was not conventional. I spent time at a small private college and a large state university. In fact, I shuttled between the two; spending a year or two at a time here and a semester or three there.

Joining a fraternity, with chapters at both schools, working for school newspapers and becoming involved in athletics added layers of intrigue. One year when I didn't attend classes I was as involved in campus life as I ever was as a student.

There was another year during which I did not attend classes that I lived in the fraternity house at one of the country's most well known universities and indulged in student activities. That's a chapter best left for future exploration.

My taste leaned toward the small school planted in the heart of the city. There is something special, though, about living in a "college town" that I would have hated to miss. It's interesting how the town and the school exist in a symbiotic relationship.

...This might be a good time to introduce the brothers in my pledge class: Weever, Biff, Sapling, Peanuts, Gilligan, Hoss and CoolCat {It was the fall semester of my sophomore year when I pledged; The Master Baiter, whom I previously wrote about, was my roommate.}

...I loved dating theatre and dance majors at Park College. {Never more than two at a time} My favorite little sister, though, was a photographer. At UPM, I favored education and nursing majors. My little sister there was a basketball player.

...CoolCat was taking an advertising class; the majority of his grade was going to come from a termpaper. It involved creating a product, generating a advertising budget - using ratesheets provided by the teacher - and producing the ads for print and broadcast media. A week before it was due, he asked if I'd help him. I agreed to work on the paper with him for an ounce and a case of Heineken. The night before it was due, we hit a few bars and burned through about a quarter ounce of sinsemilla. My product idea, Weefer - a legal marijuana substitute. Cool had another quarter stashed which got us through the night while I did the ads and most of the work on the budget. It was about 8:30 when we finished {for his 9 o'clock class}. There was less than $100 of the budget left unspent. When he got the "A" paper back, there was a comment; Great product!!

...When I went to UPM I took an American History class. I actually took it over three semesters. The first semester I got an Incomplete. The scond semester I did an assignment and took a test. I got another Incomplete. The third semester I wrote a paper on the historical background of a small town George Washington surveyed and later owned property. I ended up with a B in the class. Some years later I saw the professor on campus; I was somewhat surprised when he said he was happy to see me and talked about what a good student I was.

...I met LeadGuitar my first week at Park. I was shooting pinball in the student lounge; eating cheeseburgers and drinking chocolate milkshakes. He beat me three out of five. One of the games I won, I turned over the machine --- pop pop pop. He didn't lose very often; we became fast friends. He started recruiting me to pledge the next semester. As it turned out, the guy who lived across the hall, Potsie, was in the same fraternity. He was a film major. One night the three of us were watching footage he shot of a Neil Young concert. Neil got off the bus, walked over to Potsie and shook his hand! The first night LeadGuitar took me to Primanti Brothers we took a cab. He asked the driver if he ever drove any celebrities. He started naming off this one and that one. I couldn't believe it when he said he had a guy named Neil Young. It seemed he was too old to be making the name up; and not enough of an actor to be pretending. As he told it, Neil asked if he could drive the cab; the guy told him no. Neil kept asking; the guy told him no. Neil offered him $500. The guy told him he would lose his license if anyone saw he was not the one driving. All I wanna do is drive the cab, he said Neil told him. We had a good laugh over that one.

...When I was the sports editor for the school paper at UPM, I was going to interview the basketball coach to do a season preview. I took a quaalude before I went to do the interview. There was a walkway up to the gym; a wall started at the base only a few bricks high and rose to about 10 feet at the top. As I walked up to it, I didn't give any thought; for some reason at the last moment instead of going around I decided to jump over the wall. I almost made it, stumbled and went down on my hands. I popped back up and looked around. Nobody had seen me. I laughed at myself and went on to do the interview. It went very well.

...The second semester of my freshman year at Park, my favorite drink was lime vodka and ginger ale. I had a bar in my room built from two mini refrigerators, 2x4's and milkcrates. To maximize space in the freezer of one frig, I had trays of small round icecubes. I had a tankard I would fill with cubes, then lime vodka and then ginger ale. Invariably, there would be too much vodka...so I'd have to drink some and then add more ginger ale. {Yes, I know I should have put the vodka in last 8-) } A favorite hobby that semester was to play frisbee in the hall, me at one end and The Master Baiter at the other. We never hit anyone; athough now and then someone walking out of their room ducked back in, QUICKLY.

...A few of the brothers at Park had a band called Smithfield News; they played one or two nights a week at a bar in Market Square for about a year. One of the barmaids, who knew we were underage, told us to always come to her when we got to the bar. Once she started serving us we never got carded. {I'm not sure how that worked, but it made things easier than having to get someone's driver's license and memorize the information. In those days they didn't have pictures.} I was shooting pinball with one of the brothers - Big John - with the loser buying the Heinekens. We went through a case and a half and I never bought. Come the end of the night, LeadGuitar bought me a drink that had seven layers. I don't know what they called it, but it was a big hit. The barmaid was lighting matches behind it and people were looking at the layers, amazed how they stayed seperated. I walked over and threw it back; the only one I tasted was the grenadine which was the heaviest liquor at the bottom of the drink. I remember going outside afterward and telling Big John I was feeling fine. The next day he told me that when we got back to school and up to the room, he picked me up and threw me in bed...which I guessed explained why my shirt was torn. I remembered nothing after, I'm ok.

...There was a rule at Park that cases of beer were not allowed. Weever and I would walk across the Smithfield Street Bridge to a Budweiser distributor. We'd each buy a case and carry them back to school. {We went frequently so they were happy to give us beer signs too; they were great for my bar.} Before going in, we'd sit on the steps of Academic Hall and drink one beer out of each case; then we could take the beer through security. We also made frequent trips to The Peanut Shoppe where you could get freshly roasted nuts. Our rooms were next to each other. One Saturday we were sitting on the floor in the hall. The RA came and said we couldn't drink beer in the hall. Without a word or any hesitation we each reached around and put the beers in our rooms.

...About 10 years ago, Biff called me. His son was a senior at Cornell; he had to write a 50-page research paper to graduate. {think, George W. Bush at Yale} When I asked what Slacker was going to be writing about, Biff said he was hoping I could help him decide. I agreed to get together with Slacker to talk it over. When we met, Slacker brought a list of potential topics, a bottle of Johnnie Walker Blue Label and a note from Biff. I was pouring my third glass when I called Biff; I agreed to "research" the paper and "write a draft" for Slacker. The topic I chose was, "Will Democracy Survive In Russia?". Biff agreed to pay me $750, and five more bottles of scotch, for a paper that I guaranteed would get Slacker the B he needed. Within a week, Slacker delivered 15 books that I could use to research the paper. Two weeks later I delivered a 65-page "draft" to Slacker. {not including a cover page; where the name of the "author" had to appear} When I went to Slacker's graduation party, Biff had something for me. A case of scotch and another $750. Slacker received an A.
"No drug, not even alcohol, causes the fundamental ills of society. If we're looking for the source of our troubles, we shouldn't test people for drugs, we should test them for stupidity, ignorance, greed and love of power." -
P. J. O'Rourke

"53 of 1,000"
9 days {inclusive}

Thursday, October 19, 2006

We'll Cross That Bridge When We Come To It

Photograph by Kilroy_60
I've been wrestling with a question this past week. Is it easier to provide other people with good advice than to apply that knowledge in our own lives?

For the past three years I've worked with an IT person who has taken care of everything with my office computer. In August, he moved to Atlanta. The date I can't tell you is when I last backed up my computer. In the business, that's what we refer to as...a
PROBLEM.

In so happens that a couple weeks ago I was sorting through a stack of newspapers; one of them had an article on The Geek Squad. I thought that would make good reading; something that might be of assistance to clients.

{Taking a break here for a snack...roasted red pepper hummus on roasted garlic organic bread and pomegranate/cranberry juice}

My experience with the geeks thus far has been, let me choose this word carefully...interesting.

Thinking back, I may have made the wrong choice...